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FAQ

Whether it is a frequently asked question or you are curious to find out more about Cronycle and products



Frequently Asked Questions

Getting started

What is Cronycle?

Cronycle is a B2B platform focusing on three core elements; curate, collaborate and distribute content.

Who can use Cronycle?

Whether you are sourcing content, receive content from various sources, follow breaking news or feel passionate about a particular subject, then Cronycle is for you.

Do I need a twitter account to sign up?

No, you can sign up using an email or G+ account, however, you get more tailored features if you have a Twitter account

Is Cronycle part of Twitter?

No, Cronycle is not a product of Twitter. We use the information stored in your Twitter feed to unwrap the content behind them, serving the articles and features that you would most find interesting

Can I change my account type?

Of course, you can! We offer a free account with some features, otherwise, there is a paid-for option upgrade, downgrade or cancel your subscription at any time

Is there a Cronycle app?

Yes, we have an iOS app which you can download in iTunes or the App store. At this point, we do not service an Android app

Is Cronycle available offline?

Our web app requires you to be connected to the internet. However, yes, our IOS app can be used offline, you can use as you wish with the last content that was refreshed in the app when connected to the internet

How can I keep up to date with new features?

You can sign up to our newsletter which is in your preferences in your account settings when you are logged in to the app

Product

How do I create a feed?

There are several ways to create a feed - The easiest way to get you started is by using "Discovery" to see popular feeds/ topics or you can add your own sources or topics to create personalised feeds

What is a Board?

A board is a space where you can pin any articles to, as well as upload files and content including comments and notes to any articles. These may be specialist to a subject or project.

What is a Topic?

A topic is created using our algorithms, cross-referencing people and articles to created top scored influencers on the subject matter, they are then aggregated into an automated feed

What is a Topic score?

The score of an influencer for a TOPIC represents the authority within the social community for that topic, say for e.g. ‘machine learning’, of that influencer. It is a normalized score ranging from 10 to 100. This numeric influence is then inductively applied to the topical content curated by that individual for measuring relevance

What is a Story Arc?

It is a way of grouping articles together with a summary, you may want to use this for newsletters or sharing with your team

Insights

Do I have to pay for insight reports?

No, at present, we publish these insight reports and analysis free of charge based on trending / selected topics. If you would like a report on a particular topic, this may have a price implication

How can I suggest/request a topic for the insights reports?

Any suggestions, please send through to our insights email

How can I become a top connector?

Top connectors reflect the centrality of accounts – that is, how important accounts are to connecting other users in certain conversations. That doesn’t necessarily require large follower accounts

Integration and Plugins

What is the Cronycle Clipper?

Our chrome and safari extension means you can add articles you find anywhere else online to your boards without having to be in the app

How can I integrate Slack with Cronycle?

Whilst logged in, go to your board setting, here you will find integration options - Choose Slack to connect

How can I integrate Cronycle with WordPress?

This is a feature enabled on the pro and enterprise plans, so you may need to upgrade to access this functionality

Can I integrate Cronycle with Buffer/ Hootsuite?

With the recent Twitter changes, this means Hootesuite no longer supports an RSS feed from Cronycle as an integration; however Buffer and Dlvr.it can be done

Pricing

What are the payment methods?

You can pay by Visa, Mastercard or American Express which will be charged to your card on a monthly basis

How much does it cost to upgrade my account?

You can see a full list of our prices on our pricing page

Can I change my subscription?

Of course, you can upgrade, downgrade or cancel your subscription at any time in the settings on your profile when logged into the app

Do you offer student/ education discount?

Yes we do, if you send us a message here we can organise this for you

Do you have an affiliation programme?

Yes we do, this is on a case by case basis; if you send us a message here with a brief description about yourself and your network, we can look into this for you